tag:status.xoi.io,2005:/historyXOi Status - Incident History2024-03-28T13:39:44-05:00XOitag:status.xoi.io,2005:Incident/199875132024-02-14T17:23:29-06:002024-02-14T17:23:29-06:00Reports Outage<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:23</var> CST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:50</var> CST</small><br><strong>Identified</strong> - We have identified an issue affecting Reporting on Vision Web</p>tag:status.xoi.io,2005:Incident/190581862023-11-08T10:30:55-06:002023-11-08T10:30:56-06:00AI Generated Work Summaries<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> CST</small><br><strong>Resolved</strong> - This issue is now resolved</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:46</var> CST</small><br><strong>Identified</strong> - We've identified an issue that prevents generating AI Work Summaries. It's actively being worked on and we'll provide updates as we have more information</p>tag:status.xoi.io,2005:Incident/186700622023-10-02T17:03:45-05:002023-10-02T17:03:45-05:00Delayed Transcriptions<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>17:03</var> CDT</small><br><strong>Resolved</strong> - This issue is now resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>14:55</var> CDT</small><br><strong>Identified</strong> - We have identified an issue processing transcriptions. We will update once the issue is resolved and transcriptions are processing normally</p>tag:status.xoi.io,2005:Incident/175630832023-06-13T16:24:13-05:002023-06-13T16:24:13-05:00Vision Partial Outage<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:24</var> CDT</small><br><strong>Resolved</strong> - This issue has been resolved. You may experience some delays when using the website to see completed jobs for the next several minutes</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:23</var> CDT</small><br><strong>Investigating</strong> - We've identified an issue with AWS that is causing a partial outage of Vision.<br />Users still logged into the mobile app can continue to capture work and update jobs even if they see a yellow banner indicating account access problems. Once this issue is resolved, the content will upload and jobs will update successfully.<br />We will provide updates as soon as more details are available. Thank you for your patience.</p>tag:status.xoi.io,2005:Incident/167504282023-04-04T11:06:49-05:002023-04-04T11:06:49-05:00Vision - Notifications<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:06</var> CDT</small><br><strong>Resolved</strong> - This issue has been resolved</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>09:56</var> CDT</small><br><strong>Identified</strong> - We're currently seeing degraded performance for notification that could affect data automatically refreshing in the mobile app. As a workaround you can pull to refresh to see the latest updates of your work.</p>tag:status.xoi.io,2005:Incident/110896022022-09-09T13:10:01-05:002022-09-09T13:10:01-05:00Performance Degradation<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>13:10</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>11:12</var> CDT</small><br><strong>Update</strong> - We are continuing to monitor the issue and currently have identified outages for:<br /><br />- Vision Web<br />- Job Search on Mobile<br />- KB Search on Mobile</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> CDT</small><br><strong>Identified</strong> - We've identified performance degradation issues when interacting with the website. We will be updating once the issue is resolved or more details are available</p>tag:status.xoi.io,2005:Incident/108872552022-08-22T19:10:55-05:002022-08-22T19:10:55-05:00Degraded Performance<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>19:10</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>18:20</var> CDT</small><br><strong>Identified</strong> - Vision Live is currently experiencing degraded performance and you may experience issues starting calls</p>tag:status.xoi.io,2005:Incident/87814502021-12-07T17:23:44-06:002021-12-07T17:23:44-06:00Degraded Performance<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:23</var> CST</small><br><strong>Resolved</strong> - This issue has been resolved. We're seeing normal processing</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:55</var> CST</small><br><strong>Identified</strong> - We have identified an issue with our cloud provider that is causing degraded platform performance. You may notice blank pages on the web application as well as delays processing.<br /><br />We'll update once further details are available or the issue is resolved.</p>tag:status.xoi.io,2005:Incident/80966582021-09-28T16:49:03-05:002021-09-28T16:49:03-05:00Vision Live - Recordings<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:49</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:18</var> CDT</small><br><strong>Identified</strong> - Vision Live is currently experiencing issues where some videos are not being recorded properly from mobile agents. This issue is not affecting recordings initiated from a desktop agent.</p>tag:status.xoi.io,2005:Incident/79947602021-09-14T16:19:34-05:002021-09-14T16:19:34-05:00Content Upload Delays<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>16:19</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>16:10</var> CDT</small><br><strong>Identified</strong> - We're currently experiencing delays when processing content. Content is still successfully being uploaded, though gray boxes will appear on Job Activity on mobile and web.</p>